Features — WFD Laundry Platform

Core Platform Included in every plan

Online Booking Portal

Customers book pickup & delivery from your website or a WFD-hosted page.

Staff Order Dashboard

Manage all orders in one place — see status, customer info, and order history.

Customer Order Tracking

Customers follow their order from pickup to delivery in real time.

Email Notifications

Automatic emails at every order status — confirmation, ready, delivered.

Payments

Square Card Payments

Accept credit and debit cards at checkout using your existing Square account.

Square Terminal (In-Store)

Tap-to-pay on a Square reader at your front counter — no extra fees.

Subscription & Recurring Billing

Charge members automatically on a monthly cycle. Set it and forget it.

Promo Codes & Discounts

Create and share discount codes for first-time customers, events, or slow seasons.

Delivery & Dispatch

Driver Mobile App

Drivers get jobs on their phone — accept, navigate, confirm delivery with photos.

Live GPS Driver Tracking

See exactly where each driver is on a map in real time.

Real-Time Customer Tracking Link

Customers get a shareable link to watch their order in transit — no app needed.

Multi-Driver Dispatch Board

See all active deliveries at once and reassign with a single tap.

Marketing & CRM

Customer Segmentation

Group customers by spend, visit frequency, or last visit date — automatically.

Email Campaign Builder

Design and send targeted emails to any customer segment from your dashboard.

Marketing Automation

Win-back emails, first-visit follow-ups, and referral nudges run on their own schedule.

Customer Auto-Tagging

Customers get labeled (e.g. "VIP", "Lapsed", "New") based on their behavior.

AI Tools

AI Phone Agent

An AI assistant answers your store phone 24/7, answers questions, and books orders.

AI Chat Assistant

A chat widget on your site answers questions and guides customers to book.

Memberships

Tiered Membership Plans

Offer monthly plans with perks — discounts, priority pickup, free delivery.

Customer Credit Wallet

Members earn and spend store credit, keeping them coming back.

Prepaid Bag Bundles

Sell packs of 5 or 10 bags upfront at a discount to lock in future orders.

Operations

QR Code Lockers

Customers drop off and pick up using a QR code — no staff needed at the counter.

Self-Serve Machine Integration

Sync your coin machine data (TangerPay or SpeedQueen) with your order reports.

Audit Log & Reporting

Every action is logged. See who did what, when — useful for multi-staff operations.

Integrations

Zoho Books Accounting Sync

Revenue syncs to Zoho Books automatically. Hand your accountant clean numbers.

WhatsApp Notifications

Send order status updates via WhatsApp — great for customers who prefer it.

Google Review Automation

After a completed order, customers get a gentle nudge to leave you a 5-star review.

Pick the Features You Need